Privacy Policy
Last updated: June 2026
This Privacy Policy is maintained by FirstBev Limited ("we", "us", "our") to explain how we handle information collected through the Kristall Klear Home Delivery Club website and subscription service.
1. Information We Collect
When you join the Delivery Club we collect the details you submit through the subscription form, including your full name, phone number, WhatsApp number, email address, residential or delivery address, city, state, household size, daily water consumption, chosen subscription plan, delivery frequency, preferred delivery day and any optional referral code.
2. How We Use Your Information
- To coordinate and schedule your water deliveries.
- To contact you about your subscription, deliveries and account.
- To respond to enquiries you send us via phone, WhatsApp or email.
- To improve our products, delivery routes and customer experience.
- To send service updates or occasional offers related to Kristall Klear.
3. Sharing of Information
We do not sell your personal information. We only share your details with delivery personnel and operational partners who need it to fulfil your subscription, or where required by applicable Nigerian law.
4. Data Storage and Security
Your information is stored on our managed database with access restricted to authorised staff. We apply reasonable technical and organisational measures to protect it, though no method of transmission over the internet is fully secure.
5. Your Choices
You may request to update, correct or delete your information, or to stop receiving non-essential messages, by contacting us using the details below. We may retain certain records where required for legal, accounting or operational reasons.
6. Cookies
Our website uses minimal cookies and similar technologies required for the site to function. We do not use the site to build advertising profiles about you.
7. Children
The Delivery Club is intended for adults. We do not knowingly collect information from children. Parents and guardians may subscribe on behalf of a household.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date above.
9. Contact
For privacy questions or requests, contact us via WhatsApp or by calling the number listed in the footer of our home page.